Highly proficient in supporting Portfolio Viewer (web applications/APIs/SOAP/REST), Falcon, Dispute Case Manager, and the Integrated Data Repository (to include batch). Expert level knowledge of Java, Oracle DBs, TOAD, Splunk, and Dynatrace are also required.
• Provide the required support for all operational aspects of distributed applications by business operations unit
o Collaborate with and provide technical support where required to both internal and external customer testing teams to ensure predefined release schedules are not impacted.
o Provide timely and effective on 7×24 on call support to address BAU operational tasks and customer impacting events.
o Contribute to and participate in all relevant business operations meetings and technical response team activities.
o Provide technical assessments for portfolio viewer and all other interdependent application changes.
o Maintain and update procedures and documentation in support of annual disaster recovery exercises.
o Provide portfolio viewer operational training for appropriate support teams in support of annual recovery exercises.
o Adhere to existing process and change control requirements while utilizing change control tools GSM & Remedy.
• Provide technical and implementation support for application code & configuration enhancements
o Collaborate with development & business operations teams as required to deploy application code upgrades, enhancements and defect remediation fixes.
o Provide detailed implementation and blackout procedures as required for code and configuration deployments.
o Review all primary and third-party vendor software documentation relevant to all operating system upgrade and patching initiatives.
o Provide detailed pre and post release and configuration analysis & review of application response time and performance.