Support Lead – Java

Able to understand core Java concepts, analyze the Java code, good understanding of J2EE web
architecture, working knowledge of the Spring and hibernate framework, some exposure to PL/SQL
concepts and Intermediate level expertise in SOAP based web services.
In addition, the candidate should have good understanding of at least 3 of below listed concepts:

1. Infrastructure architecture
2. Service Integration
3. Security Knowledge (Certificate, Authentication, Authorization, Data security, Data Integrity)
4. APIs
5. SSO
6. Web Applications
7. F5
8. Failover
9. Monitoring
10. Automation
    Summary –
    This senior technical role will focus on distributed applications – Portfolio Viewer (web
    applications/APIs/SOAP/REST), Falcon, Dispute Case Manager, and the Integrated Data Repository
    (to include batch). Knowledge of Java, Oracle DBs, TOAD, Splunk, and Dynatrace are also required.
    Detailed Job Description –
    Highly proficient in supporting Portfolio Viewer (web applications/APIs/SOAP/REST), Falcon, Dispute
    Case Manager, and the Integrated Data Repository (to include batch). Expert level knowledge of
    Java, Oracle DBs, TOAD, Splunk, and Dynatrace are also required.
    • Provide the required support for all operational aspects of distributed applications by
    business operations unit
    o Collaborate with and provide technical support where required to both internal and
    external customer testing teams to ensure predefined release schedules are not
    impacted.
    o Provide timely and effective on 7×24 on call support to address BAU operational tasks
    and customer impacting events.
    o Contribute to and participate in all relevant business operations meetings and technical
    response team activities.
    o Provide technical assessments for portfolio viewer and all other interdependent
    application changes.
    o Maintain and update procedures and documentation in support of annual disaster
    recovery exercises.
    o Provide portfolio viewer operational training for appropriate support teams in support of
    annual recovery exercises.
    o Adhere to existing process and change control requirements while utilizing change control
    tools GSM & Remedy.
    • Provide support for all aspects of architecture and technical refresh initiatives for the
    portfolio viewer application, Falcon and Dispute Case Manager:
    o Participate in design and requirement review meetings in relation to all portfolio
    architecture upgrade initiatives.
    o In working with internal platform services team review and provide technical assessments
    of all architecture based upgrades and or configuration changes.
    o Perform pre and post architecture upgrade platform performance analysis. And as appropriate perform application tuning to address and or enhance hardware (CPU, DISK & IO) performance.
    • Provide technical and implementation support for application code & configuration enhancements
    o Collaborate with development & business operations teams as required to deploy application code upgrades, enhancements and defect remediation fixes.
    o Provide detailed implementation and blackout procedures as required for code and configuration deployments.
    o Review all primary and third-party vendor software documentation relevant to all operating system upgrade and patching initiatives.
    o Provide detailed pre and post rel